Frequently Asked Questions

### Frequently Asked Questions

**How ​​many days does it take for the cargo to be delivered?**
Orders within Türkiye are delivered within 1-3 business days. The average delivery time is 2-5 business days.
Shipments outside of Türkiye are delivered on average between 7-14 days.

**Which cargo company do you ship with?**
Depending on the volume of orders, we generally ship with Sürat Kargo. However, other shipping companies we have agreements with may also be used if necessary.

**Can I return my product?**
Yes. You can request a return within 14 days of receiving the product, provided it is unused and undamaged.

**Can I make a change?**
Yes. You can send us your product for an exchange or contact our support team.

**How ​​does my return process work?**
Once your return request is approved, the product will be checked upon receipt and your return will be completed within 3-7 business days.

**On what days will my order be shipped?**
Your orders are processed every weekday. Orders placed on the weekend will be prepared for shipping on the next business day.

**How ​​do I track my order?**
Once your order has been shipped, you will receive a tracking number via email or SMS. You can also track it on the "Track Your Order" page on our website.

**How ​​can I reach your support team?**
For any questions or support requests, you can fill out the form in the contact section or contact us at info@satunabags.com.